© 2019 by WROTC.  All Rights Reserved

2019 WESTERN REGION

OPERATIONS TRAINING AGENDA

This conference is geared towards learning a best practice approach to processing core BBB services across two vendors. We encourage you review this agenda and come prepared to ask questions. Presenters are your colleagues, known in the system, as leaders within their respective fields.

We encourage you to meet your peers and gain mentors from this program. If you have more than one person from your BBB attending, we ask that you sit with other BBBs to share as much information as possible with others at the conference.

Monday - August 26, 2019

8:30 am – 9:00 am

9:00 am – 9:45 am

9:45 am – 11:15 am

11:15 am – 11:30 am

11:30 am – 12:00 pm

12:00 pm – 1:00 pm

1:00 pm - 2:30 pm

2:30 pm – 2:45 pm

2:45 pm – 4:15 pm

4:15 pm – 4:30 pm

Breakfast

Welcome Message and Introductions

Ad Review & Investigations

Dene Joubert, Pacific + Northwest

Break

Burning Questions

Lunch

AB Vetting / Licensing / Scrapping Tools

Kristin Mickelson, Denver

Break

How are you growing your BBB brand?

Sean McClellan, Denver

Wrap-Up / End

Tuesday - August 27, 2019

8:30 am – 9:00 am

9:00 am – 10:30 am

10:30 am – 10:45 am

10:45 am – 12:00 pm

12:00 pm – 1:00 pm

1:00 pm - 2:30 pm

2:30 pm – 2:45 pm

2:45 pm – 4:15 pm

4:15 pm – 4:30 pm

Breakfast

Complaint Process, Acceptance Policy, and How As a Region We Can All Be Consistent

Erin McCool, LA Silicon Valley

Break

How do you effectively manage your team and department goals? How are you evaluating your employees? How do you motivate your employees? How do your employees motivate themselves?

Samantha Oberdank, Pacific Southwest

Lunch

Customer Service (LiveChat, Phones, Emails, etc.)

Michelle Marin, Pacific Southwest

Break

Database Vendor - Wish list, How-To's, etc.

Alex Wade, Pacific Southwest

Wrap-Up/End

Wednesday- August 28, 2019

8:00 am – 8:30 am

8:30 am – 10:30 am

Breakfast

Best Practices Discussion

Marcy Sharf, Fort Collins