2019 WESTERN REGION
OPERATIONS TRAINING AGENDA
This conference is geared towards learning a best practice approach to processing core BBB services across two vendors. We encourage you review this agenda and come prepared to ask questions. Presenters are your colleagues, known in the system, as leaders within their respective fields.
We encourage you to meet your peers and gain mentors from this program. If you have more than one person from your BBB attending, we ask that you sit with other BBBs to share as much information as possible with others at the conference.
Monday - August 26, 2019
8:30 am – 9:00 am
9:00 am – 9:45 am
9:45 am – 11:15 am
11:15 am – 11:30 am
11:30 am – 12:00 pm
12:00 pm – 1:00 pm
1:00 pm - 2:30 pm
2:30 pm – 2:45 pm
2:45 pm – 4:15 pm
4:15 pm – 4:30 pm
Breakfast
Welcome Message and Introductions
Ad Review & Investigations
Dene Joubert, Pacific + Northwest
Break
Burning Questions
Lunch
AB Vetting / Licensing / Scrapping Tools
Kristin Mickelson, Denver
Break
How are you growing your BBB brand?
Sean McClellan, Denver
Wrap-Up / End
Tuesday - August 27, 2019
8:30 am – 9:00 am
9:00 am – 10:30 am
10:30 am – 10:45 am
10:45 am – 12:00 pm
12:00 pm – 1:00 pm
1:00 pm - 2:30 pm
2:30 pm – 2:45 pm
2:45 pm – 4:15 pm
4:15 pm – 4:30 pm
Breakfast
Complaint Process, Acceptance Policy, and How As a Region We Can All Be Consistent
Erin McCool, LA Silicon Valley
Break
How do you effectively manage your team and department goals? How are you evaluating your employees? How do you motivate your employees? How do your employees motivate themselves?
Samantha Oberdank, Pacific Southwest
Lunch
Customer Service (LiveChat, Phones, Emails, etc.)
Michelle Marin, Pacific Southwest
Break
Database Vendor - Wish list, How-To's, etc.
Alex Wade, Pacific Southwest
Wrap-Up/End
Wednesday- August 28, 2019
8:00 am – 8:30 am
8:30 am – 10:30 am
Breakfast
Best Practices Discussion
Marcy Sharf, Fort Collins